At https://www.gallerydeptshirtus.com/ we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a transparent and hassle-free return and refund process. Please review the following policy guidelines:

Returns

1. Eligibility Criteria:
   • To be eligible for a return, items must be unused, unworn, and in the same condition as received.
   • Returns must be initiated within 30 days from the date of delivery.
   • Certain items such as perishable goods, personalized items, and gift cards are exempt from being returned.
2. Return Process:
   • To initiate a return, please contact our customer service team at info@gallerydeptshirtus.com to request a return authorization.
   • Once your return request is approved, you will receive detailed instructions on how to proceed with the return.
3. Return Shipping:
   • Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to our error or a defective product.
   • We recommend using a tractable shipping service and obtaining a shipping receipt for your records.
4. Inspection and Approval:
   • Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a refund.
   • If the returned item(s) pass inspection, we will proceed with the refund process.

Refunds

1. Refund Options:
   • Refunds will be issued in the original form of payment or as store credit, based on your preference.
   • Please allow 15 business days for the refund to be processed and reflected in your account.
2. Refund Amount:
   • The refund amount will be equal to the purchase price of the returned item(s), excluding any shipping charges or additional fees.
   • In case of promotional discounts or coupons applied to the original purchase, the refund amount will reflect the discounted price paid.
3. Notification:
   • Once your refund has been processed, you will receive a notification via email confirming the refund amount and the method of reimbursement.

Exceptions and Special Circumstances

1. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or a full refund.
   • Photographic evidence of the damage may be required for our records.
2. Lost Shipments:
   • In the event of a lost shipment, please notify us promptly so that we can initiate an investigation with the shipping carrier.
   • Depending on the outcome of the investigation, we will either issue a replacement or a refund for the lost items.
3. Exchanges:
   • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to initiate a return and place a new order for the desired item(s).

Contact Us

If you have any further questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team at  info@gallerydeptshirtus.com.We are here to assist you and ensure your shopping experience with us is enjoyable and stress-free.

CUSTOMER SUPPORT :

Email: info@gallerydeptshirtus.com

Phone Number: +120142233847

Address: 503 Ne 3rd Ave
Okeechobee, FL 34972